Since we give our clients a personalized service, we will contact you to make the proper arrangements for the day of the Service. We will coordinate with you all the requests, security information (keys or alarm), pets, etc.
For the Cleaning Service you can be present when the Cleaner arrives to give detailed instructions if you want, but is not necessary. You can always add notes to your appointment through your Customer's Account.
Please, safely secure valuable items prior to your service and advise of fragile items (and their care) in the Booking Form Notes, by email or let the team know when they arrive to your home.
Large and Heavy items
For safety and liability reasons, Cleaning Studio will not allow its Technicians to lift or move heavy items or furniture.
Caulking and Grout
We don't assume responsibility for the restoration of severely worn, stained or mildewed caulking and grout.
High Reach Areas
Our teams can only reach higher areas using a 2-step ladder provided by the customer.
We recommend to our customers to clear and tidy their surfaces and floors before their service. This allows our Teams to focus on cleaning your home and avoid using your service time in clearing the surfaces. For example, if you have many decor items on your shelves, toys or clothes on the floors, or several items on your bathroom and kitchen countertops, we suggest to keep them in a container or store them properly during your service. If you want us to do it for you, we may extra time to your service (Messy, Extra Messy or Tidying Fees) in order to cover all the Scoop of Work.
Our teams are very careful with your home. However, in the event of an accidental damage, please contact us within 48 hours. We cannot guarantee reimbursement for damages reported more than 48 hours after the end of the cleaning appointment.